Team Lead E-Commerce Operations & Marketplace

  • Hünenberg
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We are ODLO!

Born in Norway and engineered in Switzerland, ODLO offers performance sportswear across multiple categories: functional base layers, running, cycling, cross country and outdoor. #ZeroExcuses

With more than 70 years of heritage, ODLO, the inventor of performance sports underwear and the three-layer principle, continues to innovate, always making sure that it stays one step ahead, and is distributed in over 35 countries. #OneStep#Ahead

As a full-year performance brand, ODLO also shows strong commitment towards social and environmental sustainability and is proud of its leader status at the Fair Wear Foundation. #BeAwareOfWhatYouWear

Your field of play

We are seeking a highly organized and detail-oriented individual to join our E-commerce team as a Team Lead. In this role, you will be responsible for running E-commerce operations, customer service, and a marketplace with the support of a team. Your main tasks are: 
  • Run and manage DTC E-commerce operations and lead the DTC customer support team
  • Continuously improve workflows, processes, and systems to drive efficiency and customer satisfaction for shipping, returns, payment, and customer service
  • Set clear performance targets for all team members and provide ongoing guidance and support to help them meet those targets
  • Collaborate with other teams (e.g., content, marketing, product, finance) to ensure alignment and support for overall business objectives and during major sales campaigns and the peak season
  • Manage various workflows and customer experience tools to ensure a seamless and positive customer experience (digital Genius, MS Dynamics, ShipUp)
  • Oversee payment management systems such as Adyen, Twint and PayPal to ensure timely and accurate processing of transactions and liaise with Finance during monthly, yearly closing
  • Develop current DTC marketplace business and drive growth to the overall
    E-Commerce P&L through geographic expansion and marketplace provider diversity

Your story

What you bring: 
  • Bachelor's degree in a relevant field (e.g., business, e-commerce, marketing) or equivalent education 
  • 4+ years of experience in e-commerce operations, customer service, and/or marketplace management
  • 1+ years of experience leading and managing a team
  • Proven track record of meeting and exceeding performance targets
  • Excellent communication, leadership, and problem-solving skills
  • Strong analytical and organizational skills
  • Experience with E-commerce platforms (e.g., Shopify, Amazon, eBay) and CRM systems (e.g., Zendesk, Salesforce)
  • Experience with payment management systems such as Adyen, Twint and PayPal
  • Experience in agile project management a huge plus
  • Fluent in English and German

We are one step ahead!

This you can expect:
  • Exciting tasks with lots of personal responsibility and personal scope in the dynamic world of sport
  • Traditional brand with open idea management and a pronounced social and environmental awareness 
  • Flat hierarchy with open communication and an uncomplicated, interactive and positive working atmosphere
  • Free use of the internal fitness center, vitamin stations (drinks & fruits) as well as the employee car park and participation in various employee events
  • Generous discounts on ODLO products

Are you ready?

If you are motivated and curious to be "one step ahead" and would like to become part of our dynamic team, apply right away using the online application form! #ZeroExcuses
We are looking forward to meeting you!

  • Andreas Hindelang
  • Director E-Commerce